NDRPA partner webinars provide access to monthly professional development opportunities from the comfort of your home or office.

Florida Recreation & Park Association (FRPA) Virtual Education

HOW TO STAY COOL WHEN THINGS HEAT UP

Dec. 7, 2021 at 12:00 PM CT

Have you noticed?  We can’t change other people; we can only change ourselves.  But, by altering our actions and reactions we CAN influence the responses we receive. Reduce your stress level by learning to coexist with life’s difficult people, become less of a target for negative behaviors, take care of yourself – and stay COOL!

Registration: Registration is $20 for NDRPA members and $30 for nonmembers. The registration deadline is Nov. 29. Contact NDRPA to register.

Learning Objectives

• Recognize how your body language and tone of voice can escalate a situation.
• Employ the three keys to active listening—essential to reducing defensiveness.
• Utilize the three Verbal Aikido techniques and stay COOL!

About the Speaker: Jan McLaughlin knows the park and recreation audience!  She was assistant to the Recreation Director at Si View Park and Community Center in North Bend, Washington; earned her WSI in the frigid waters of Beaver Lake; lifeguarded in Lake Washington; taught swimming for the Red Cross; and raced—albeit rather slowly—on a swim team!  She had been a teacher, retail manager and actress in television commercials when she established her first business. At the urging of clients, she expanded her focus and founded Your Communication Connection.   Today she is a speaker and trainer who offers programs on impression management, customer service, communication and presentation skills.  She has earned the professional designation—Certified Speaking Professional. About 12% of the 5,200 members of the International Federation of Professional Speakers have achieved this designation.

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